My QR code isn't working - please help

There are a few reasons why your QR code might not be working. Here are some steps to troubleshoot:

Is the QR code deleted?

If you can't find the QR code on your dashboard, it's likely that it was deleted. Please get in touch and we can try to restore it. Please attach a scannable image of the QR code that's missing when you get in touch.

Are you on a corporate network?

If you're on a corporate network, your IT department might be blocking one of our default redirect domains like hovqr.to. Try switching to your mobile data and scanning the code again. If it works on your mobile data, then try contacting IT to see if they are blocking the redirect domain. One way to avoid this issue in the future is to use the custom domain feature.

Are you using a custom domain?

If you have connected a custom domain, please check that the CNAME you added for the custom domain is still connected. If the CNAME gets removed, any QR codes using the custom domain will stop working. Reconnect the custom domain by following these instructions and your QR codes will work again.

If it's none of the above issues, or if you are unsure, please get in touch and we will do our best to help!